4 min read
The Quiet Moment I Nearly Walked Away From Consulting
People often assume consultants thrive on pressure — that we’re wired for complexity, comfortable with responsibility, and energised by the challenges that make others run.
Consulting
Independent consulting for complex change
I help organisations make sense of complex problems, shape practical strategies and turn them into delivery.
How I help
Four areas of work
Most of my work sits where strategy meets delivery — the point at which good intentions either become real or quietly stall.
Strategy
Making sense of a complex problem, agreeing what matters and setting a direction people can actually follow.
- Strategy and operating model
- Executive advisory
- Business process improvement
Transformation
Turning intent into a programme that holds together — scope, sequencing, governance and the difficult conversations.
- Digital transformation
- Transformation assurance
- Customer experience
Technology
Choosing and shaping technology around the problem rather than the other way round.
- Technology-enabled change
- Data, automation and AI
- Systems and platforms
Delivery
Getting it done. Leadership where a programme has stalled, and the discipline to keep it moving.
- Programme and project leadership
- Delivery recovery
- Interim leadership
Experience
20+ years
Experience
Two decades of complex change
I work independently, which means you get the person you met rather than a team assembled after the contract is signed. Most of my work sits where strategy meets delivery — the point at which good intentions either become real or quietly stall.
Engagements vary. Some are short and diagnostic: a second opinion on a programme that has lost its way. Others run for months, leading delivery or advising an executive team through a significant change.
Case studies are in preparation. If you'd like to talk through relevant experience for a particular problem, get in touch and I'll share what I can.
Writing
Notes on consulting
What tends to work, what quietly does not, and why the difference is rarely technical.
4 min read
Rewiring the Target Operating Model: Why TOMs Fail and How to Fix Them
In consulting circles, Target Operating Model (TOM) has become one of the most overused — and misunderstood — phrases in transformation.
4 min read
The Moment I Realised Digital Transformation Isn’t About Technology
Consulting gives you plenty of moments where a theory meets reality — and reality wins. But one project, more than any other, reshaped the way I think about digital transformation forever.
4 min read
The Hardest Decision I Made as a Consultant — Saying “No” to a Renewal
Consultants don’t often walk away from renewals. They’re the validation that what you’ve done is valued. They’re predictable. They’re comfortable.