4 min read
From Cost Centre to Value Driver: The New Role of IT in Utilities
For decades, IT in utilities has been viewed as a cost centre — a necessary function to “keep the lights on” rather than a source of competitive advantage.
The journal
Everything I've written
Notes and essays on the things I work on, think about and experience — across life, adventure, consulting and technology.
4 min read
The Project the Client Hated — Until Japan Saw It and Everything Changed
Some projects succeed quietly. Others succeed loudly. And then there are the rare ones that succeed somewhere else entirely before anyone realises what you were trying to do in the first place.
4 min read
The Forgotten Middle: Why Mid-Tier Consultancies Deliver the Best Results
The consulting landscape is dominated by two extremes. At one end sit the global firms — vast, branded, and armed with frameworks for every scenario. At the other, the niche boutiques — agile, affordable, and deeply specialised.
4 min read
What Working in the NHS During the Covid Response Taught Me About Humanity
There are periods in your career you look back on and realise they reshaped you in ways you’re still understanding years later. For me, that time was during the height of Covid—working with London Ambulance Service as part of the response executive team.
4 min read
The Moment I Realised I Had Already Become a Management Consultant (Long Before I Knew It)
People often assume consultants choose the profession deliberately — a planned career step with a clear trajectory. Not me. I became a management consultant years before I realised that’s what I was becoming.
4 min read
The Conversation with a Mentor That Changed How I Make Decisions Forever
There are mentors who guide you gently and there are mentors who hold up a mirror you didn’t ask for and show you something you didn’t expect to see.
4 min read
Telecoms Transformation: Lessons from a Decade of Disruption
Few industries have experienced as much turbulence — or transformation — as telecommunications. In the space of a decade, telcos went from network monopolies to digital platforms competing on experience, not infrastructure.
5 min read
The Project That Nearly Broke Me — and Built the Foundation of My Career
There are moments in a career where everything shifts — not because of a promotion, a course, or a new job title, but because of a project that forces you to grow faster than you thought possible.
4 min read
Designing for Delivery: The Art of Practical Strategy
Most organisations don’t fail because they lack strategy — they fail because their strategies aren’t deliverable. Across utilities, healthcare, transport, and the public sector, we see the same pattern: ambitious visions that stall in translation.
4 min read
Embracing Advances in Telecommunications
The telecommunications industry is experiencing rapid transformation, driven by technological advancements, regulatory changes, and increasing customer demands for high-speed, reliable connectivity.